Ordering Policy

• All orders must be placed online through our website. We do not accept orders via phone. text message, or social media direct messages.

• Small orders must be placed at least 2 days in advance.

•  Large orders must be placed 4-7 days in advance, depending on the quantity requested.

• If a date is not visible on the website, it means that date is currently unavailable for ordering.

• Custom platter requests are not accepted. Customers must order from our set menu.

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Pickup Information

• Please arrive at your selected pickup time.

• If you choose a 3:30 PM pickup, you are expected to arrive at 3:30 PM.
  You will be notified if your order is running behind schedule.

• Pickup location: Gatineau, Quebec (Plateau area).
  The full pickup address will be sent via email titled "Flour Queen Pastries-Pickup Address" after payment has been received.

 

Payment Information

• Full payment is required at the time the order is placed.

• Payment must be made via Interac E-transfer. Orders will not be confirmed until payment is received.

• If payment is not received promptly, the order may be declined or canceled.

Recipient: Anasthasia Apongpoh

Email: anasthasia504@gmail.com

• Please include your order number in the message section of your e- Transfer.

 

Cancellation Policy

• Same-day cancellations are not permitted.

• Cancellations must be made at least 4 days prior to the scheduled pickup date.
  Refunds are not issued in full. A partial refund may be provided, and the applicable percentage will be communicated at the time of cancellation.